Last Updated: 21 August, 2009
This privacy policy (this “Privacy Policy”) applies to your use of the jonathanwardlondon.com Web site (the “Web site”), which is owned and operated by Jonathan Ward Ltd (“Jonathan Ward Ltd”, “us”, “our” or “we”).
Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide us. We will not share your personal information with anyone except as described in this Privacy Policy. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically.
The Data Controller
We are obliged by law to inform you of the organisation(s) legally responsible for collecting, processing and storing your personal information, known as the Data Controller(s). When you provide personal information to us, the data controller is Jonathan Ward Limited, whose registered office is:
and whose company registration number is .
When you order goods from our Web site jonathanwardlondon.com, certain personal information including Card Holder Data (“CHD”) such as credit or debit card details and billing address details is processed and stored by our online payment system provider, PayPal (PayPal (Europe) S.à r.l. & Cie, S.C.A., Luxembourg). PayPal only process and store personal information relating to orders you place at jonathanwardlondon.com. They do not process or store information relating to your general correspondence with Jonathan Ward Ltd.
You are our valued customer, and we collect and store information about you so that we can best service you. We collect information from you so that we are able to provide you with an efficient and helpful experience using our Web site, to enable you to purchase our products, to enable ourselves to fulfill those product orders, and to provide you with excellent and ongoing customer service at all times.
We define three different types of information that we may collect from you.
Personal Information
“Personal Information” refers to information that tells us know who you are and which can be used to identify, contact or locate you. Examples of Personal Information include your first name together with your last name, your mailing address and/or email address, and your phone number.
Generally, we collect and store Personal Information when you use the Web site to create a user account, make product purchases, fill out surveys, correspond with us, choose to submit testimonials, or otherwise volunteer information about yourself. Specifically, we collect and store Personal Information to verify your identity when you are making purchases via the Web site and to store the details of your order.
Card Holder Data
“Card Holder Data” (“CHD”) refers to billing information that you provide in order to complete a transactional order with us on the Web site. Examples of CHD include you credit or debit card details and your associated billing address,or your PayPal account details.
We do not store any CHD at any time. However, we do collect CHD when you make a purchase. When we collect CHD, it is done so over a secure, encrypted connection between our Web site and the device you are connecting to the Web site with. Having securely encrypted this data we then transfer it to our payment-processing provider, PayPal, again over a secure, encrypted connection. Once the data has been securely transferred to PayPal we no longer store or in any way handle the data. At no point is your CHD stored in a database or other file or data storage mechanism within our Web site or related IT systems, and at no point is CHD transferred to or from our Web site or related IT systems without first being securely encrypted.
PayPal store CHD for each transaction that they process, but we have further access to this data if and only if such access is required by the investigation of suspected fraudulent transactions. PayPal do not store any of your Personal Information above and beyond what is necessary for the processing of your transaction.
Non-personal Information
“Non-personal Information” refers to information that does not by itself identify any specific individual. Examples of Non-personal Information we may collect include demographic information, statistical information about which web pages of ours are most often visited and which of our products are either receiving the most purchases or views. We may collect Non-personal Information through any of the methods noted above as well as automatically through use of industry standard technologies discussed further below.
We collect the following information when the following activities occur:
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General Correspondence with Jonathan Ward Ltd.
We will collect and store any information you provide us with when you contact us with an enquiry or comment by email, via a Web site form, via phone or via written correspondence. Typically the information we will store will include your name, mailing and/or email address, and the contents of your enquiry. If you already have a user account on our Web site and you have provided your email address when you make your enquiry or comment, we will be able to identify you and associate your enquiry with your user account. This helps us to maintain a thorough correspondence history with each of our customers or potential customers, and to constantly improve our services.
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Creating a User Account
When you create a user account on the Web site we will collect and store Personal Information including your name, email address and the password for your user account. We will also store your ‘Opt-in’ or ‘Opt-out’ preference settings for being contact by us in the future with news or promotions.
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Purchasing products on the Web site
When you purchase products on the Web site (which requires you to create a user account or login to your existing account), we will store the order details including the delivery address, the products you have ordered and any offers or promotions you are taking advantage of. If the order is refunded or cancelled for any reason, we will also store details relevant to our processing the refund or cancellation. At no point do we store your Card Holder Data. If you make an enquiry, comment or complaint about a specific order or historical purchase, we will store the details of your enquiry alongside the relevant order record in your user account. This allows us to maintain a thorough history of our correspondence with you and better respond to your enquiry.
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Browsing the Web site
We may collect Non-personal information as you browse the Web site. This information may include referring URLs, your IP address, which browser you used to browse the Web site with, information regarding your domain server, the location of your server, the specific pages you viewed and the order you viewed them in during your visit. This information is strictly non-personal, and is not stored against your user record even if you are logged in. It is, thus, anonymous data.
We collect information when you provide it (either over the phone, in written communication, by email, by completing webforms or simple using Web site functionality such as placing orders), but we may also use certain industry-standard technologies to automatically handle and collect non-personal data, including:
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Cookies
Cookies are small pieces of information stored by your browser on your computer’s hard drive. We use cookies to identify each visit or ‘session’ by a unique individual to our Web site.This allows us to improve you user experience (for example, by keeping logged in over a period time). This is the only use of cookies that we make, and they contain no personal information whatsoever. Moreover, they each have an expiry time period and are automatically deleted if there is no activity between your browser and the Web site for 20 minutes. You can set your browser to not accept cookies, but unfortunately if you do this you will not be able to create a user account, login or use the shopping facilities on the Web site.
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Server Logs
Each time you access the Web site our server will log your IP address. This information in non-personal, and is not recorded against your user account even if you are logged in.
We store Personal Information in an industry-leading Customer Relationship Management (CRM) database that is hosted separately from the Web site. Information is transferred between the CRM system and the Web site over a secure, encrypted connection. All access to the CRM application by our staff is via a web browser over a secure, encrypted connection, and by a unique password and username combination only from specifically authorised computers. Unauthorized access to the CRM database or the web server is protected against by physical security means.
Card Holder Data
We do not store any Card Holder Data whatsoever, and only handle it by collecting it and passing it to PayPal for processing over a secure, encrypted connection when you make an order.
Personal Information
Please see the preceding section, and the subsequent sub-sections.
Data Security
We use industry-standard 128bit SSL encryption to protect the transmission of Personal Information and Card Holder data between our Web site and our payment processing provider PayPal. We firmly believe this offers an excellent level of protection for your data (and it certainly meets or exceeds that required by law and other relevant industry standards and best-practices). However, it is important for us to state that even encrypted communications sent over the Internet are possible, in theory, to intercept and decrypt - though the practical challenges are difficult to overstate. We do not encrypt our email correspondence with you (including automated emails our Web site may send to you), and these communications are therefore more vulnerable to interception. You hereby acknowledge that Jonathan Ward Ltd is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.
How You Can Help by Protecting Yourself
You are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. Our Web site may contain links to third parties who may collect information directly from you. Each of the Web sites linked from the Web site have separate privacy policies and data collection practices, independent of Jonathan Ward Ltd, and we have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such Web sites nor do we make any warranties or representations about the contents, products or services offered on such Web sites or the security of any information you provide to them. In addition, it is important to keep us updated with your most current contact information. You may ask us in writing via mail or email to have the information on your account deleted, updated or corrected, subject to this Privacy Policy.
As a general rule, we do not and will not, at any time, share, provide access to, trade, sell or rent your Personal Information to other people, companies or organisations, except as otherwise stated in this Privacy Policy.
We may, however, disclose your Personal Information to related parties who assist us in the delivery of our services. Such related parties may only use your Personal Information to the extent permitted by us pursuant to this Privacy Policy. For example, we share your Delivery Address information for any specific order you place with our shipping partner—but only so that they can deliver your products to you. We may also disclose your Personal Information to relate parties who we wish assist us in the improvement of our services. For example, we might provide access to your Personal Information to a technology providing who is maintaining or adjusting our CRM database, or to a consultancy firm who is advising us.
We may also be required by law enforcement or judicial authorities to provide Personal Information to the appropriate government authorities. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Moreover, we may use or release account information and Personal Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions of Use or to protect the rights, property and safety of our users, others and ourselves.
We reserve the right to disclose Non-personal Information in any manner.
Finally, we may transfer your Personal Information to a successor in interest to Jonathan Ward Ltd if Jonathan Ward Ltd is acquired by or merged with another organisation. In such event, Jonathan Ward Ltd will use reasonable efforts to notify you(either by posting notice on the Web site or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy, provided however, in the event Jonathan Ward Ltd fails to notify you, your Personal Information will still be transferred but subject to this Privacy Policy.
Upon written request, we will use reasonable efforts to allow you to update or correct Personal Information previously submitted but only to the extent such activities will not compromise privacy or security interests. Also, upon a user’s written request, we will functionally delete the user and his or her Personal Information from the database(s) where such information is stored; however, it may be impossible to delete a user’s entry without some residual information being retained because of the nature in which backups and archives of data are maintained.
Changes to This Policy
This Privacy Policy is effective with respect to any Personal Information collected on or after the effective date of 1st August 2009. We reserve the right to modify or supplement this Privacy Policy at any time. If we make any changes, we willupdate the Web site and Privacy Policy to include such change and notice thereof. Please review this Privacy Policy often to review any changes that may affect your useof the Web site. Your continued use of the Web site once the revised Privacy Policy has been posted on the Web site affirms your agreement to such changes.